Privacy Policy

Last updated: 29/12/2025

At Rent a Crate (PTY) Ltd. (“we”, “us”, “our”), we are committed to protecting your privacy and ensuring that your personal information is collected, used, and stored responsibly and transparently, in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or interact with our website www.rentacrate.co.za .

1. Information We Collect

We may collect and process the following personal information:

• Full name
• Email address
• Contact number
• Physical address (for delivery or collection purposes)
• Billing or payment-related information (where applicable)
• Information provided through contact forms, booking forms, or enquiries
• Technical information such as IP address, browser type, device information, and website usage data (via cookies and analytics)

We only collect personal information that is necessary for the purpose for which it is intended.

2. How We Collect Information

Personal information may be collected when you:

• Complete a contact, enquiry, or booking form
• Place an order or request a rental
• Communicate with us via email, phone, or messaging platforms
• Browse our website (through cookies and analytics tools)

3. Purpose of Collection

We collect personal information in order to:

• Provide, manage, and deliver our crate rental services
• Process bookings, deliveries, and collections
• Communicate with you regarding enquiries, orders, or service updates
• Improve our website functionality and customer experience
• Maintain internal records and administrative processes
• Comply with legal, regulatory, and contractual obligations

We do not sell, rent, or trade your personal information to third parties.

4. Sharing of Information

Your personal information may be shared only where necessary with:

• Service providers involved in fulfilling your rental (e.g. delivery or payment service providers)
• Website hosting, IT, or technical support providers under confidentiality agreements
• Legal or regulatory authorities where required by law

All third parties are required to safeguard your information and use it solely for the intended purpose.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Analyse website traffic and usage behaviour
• Improve website performance and functionality
• Enhance user experience

You may disable cookies in your browser settings; however, this may affect certain features of the website.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against:

• Loss
• Unauthorised access
• Disclosure
• Alteration or misuse

While we strive to protect your information, no method of online transmission or storage is completely secure, and absolute security cannot be guaranteed.

7. Retention of Information

Personal information is retained only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable laws and regulations.

8. Your Rights Under POPIA

In terms of POPIA, you have the right to:

• Request access to your personal information
• Request correction or deletion of inaccurate or outdated information
• Object to the processing of your personal information
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies separately.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be published on this page, and the “Last updated” date will be revised accordingly.

11. Contact Information

For any questions, requests, or concerns relating to this Privacy Policy or your personal information, please contact:

Rent a Crate (PTY) Ltd.
📞 Call Us: +27 (0) 64 532 0370
📧 Email: info@rentacrate.co.za
📍 Wellington, Cape Town, Western Cape